How to Buy
Bring nature's best home in just a few simple steps
Purchase channels
Online shopping with dedicated support from selection to delivery
Browse & Shop
Browse natural products in the Product Center, filter by category to find what you like, and view product details and prices.
Submit Order
After selecting your items, contact us via WeChat or phone with your order details and delivery information to submit your order.
Confirm Payment
We will contact you to confirm your order. We accept multiple payment methods, including WeChat Pay, Alipay, and bank transfers.
Ships from origin
Orders ship directly from the source upon confirmation, with full cold-chain delivery to ensure freshness reaches your table.
Order Channel
Choose the most convenient way to contact us anytime.
Order by Phone / WeChat
Call our customer service hotline at 18088318119, tell us the product you need, and we'll help you complete your order.
18088318119, WeChat ID: 8528308E-commerce Channels
Add our brand's WeChat customer service. Send the product name and quantity to chat online and complete your order.
E-commerce Cluster: Please follow the WeChat official account "Suwei" or search for "suweilive" on WeChat.Offline Experience Store
Visit our offline store to inspect product quality, shop in person, and enjoy exclusive offers.
Wenshu, Shop 712-101, Jinxiyuan, Wanhua Road, Panlong District, Kunming City, Yunnan Province. Search "Suwei-Wenshu Garden Community" on Amap or Baidu Maps.Leave a Message
Submit a message on our Contact Us page, share your requirements, and we'll get back to you within 24 hours.
Leave a commentFrequently Asked Questions
Purchase FAQs
QWhat is the minimum order quantity?
Fresh vegetables require a minimum order of 1 units (approximately 500g). Natural food items can be ordered individually, and experience products are priced per person.
QWhich regions do you deliver to?
Fresh vegetables are currently available for delivery within Yunnan Province. Natural foods can be shipped nationwide, while experience-based products require in-store consumption. For fresh orders within Kunming city limits, free home delivery is provided on orders over 150 yuan. Dried ingredients qualify for free nationwide shipping on single-address orders over 100 yuan (excluding Xinjiang and Tibet for certain items). An additional shipping fee of 15 yuan/kg applies to long-shelf-life dried goods, and an extra 5 yuan/kg is charged for Heilongjiang, Liaoning, Jilin, Ningxia, Gansu, Qinghai, and Inner Mongolia. All other provinces and cities enjoy free shipping.
QHow long does it take to receive the order after placing it?
Intra-province orders typically arrive in 1-2 days; inter-province orders take 3-5 days. For experience-based products, simply visit the store at your scheduled appointment time.
QDo you support returns and exchanges?
Fresh produce: report quality issues within 24 hours of delivery for return or exchange. Natural food items: 7-day no-questions-asked returns if unopened.